General Terms and Conditions (GTC)

Last updated: 03/12/2024

These General Conditions of Sale (hereinafter the "GCS") govern the contractual relations between:

• Company SARL ALTERRA (HYDRATIS) , registered with the RCS of of Paris under number 852919976 , whose head office is located at 10 Rue de Penthièvre , hereinafter referred to as " the Seller ",
  And
• Any natural or legal person visiting the website hydratis.co (hereinafter " the User ")
  Or
• Any natural or legal person having made a purchase via the website hydratis.co (hereinafter " the Customer ")

General principles

The General Conditions of Sale define the terms of online sales concluded between the Company and any Customer making a purchase via the Site.

Any User of the Site undertakes to comply, without restriction or reservation, with the General Conditions of Sale, whether visiting it or placing an order. The Customer is bound by the General Conditions of Sale and declares having read them before placing any order for Products.

Given the possible developments of the Site, the Company reserves the right to adapt or modify the General Conditions of Sale at any time. Consequently, the Company invites the Customer to consult the General Conditions of Sale before any new order. The General Conditions of Sale then in force are applicable to all orders placed from their date of posting online.

Object

These General Terms and Conditions define the rights and obligations of the parties in the context of the online sale of products offered by the Seller on the website www.hydratis.co.

Products

The products offered for sale are those appearing on the Site on the day of consultation by the Customer. Each product is presented with a detailed description.

The products comply with the requirements in force relating to the safety and health of people, the fairness of commercial transactions and consumer protection at the time they are placed on the market. The products comply with the requirements of French law in force at the time they are placed on the market.

Products are offered and delivered within the limits of available stocks.

Price

The prices indicated on the site include VAT.

Prices do not include any delivery charges that may apply to the delivery of the Products, which will be invoiced in addition to the price of the Products. The amount of the applicable delivery charges will be indicated before your order is confirmed.

The Seller reserves the right to modify prices at any time, but undertakes to apply the rates in force indicated at the time of the order.

The total amount owed by the consumer is indicated on the order confirmation page.

Payment methods

Payment is made online immediately upon ordering: by credit card, Paypal or Apple Pay.

Under a Subscription, the Customer pays by direct debit when subscribing to the Subscription, then at each renewal for a period. Any period started is due in full.

The conditions of use of the Paypal or Apple Pay platforms (accessible on their respective websites) apply concurrently to these terms and are independent of the Company, which does not intervene in any way in the use of said platforms.

In all these cases, the order will be processed upon receipt of payment and subject to its collection.

In case of refusal by the bank, the order will be automatically cancelled.

Payment security
The site is equipped with an online payment security system that allows the consumer to encrypt the transmission of their banking data via the electronic payment server of the secure payment platform. At no time will the consumer's banking data pass through the Good Brands computer system.

Subscription

Tubes can be purchased as a "one-time purchase" or a "subscription".

When you subscribe to a Subscription, you receive recurring deliveries of the products you have selected. This begins on the day of subscription for a period indicated on the Site as well as in your order confirmation.

The frequency of deliveries depends on the frequency you have chosen for your subscription, there is no minimum order quantity.

A 15% discount applies to any subscription order, with no minimum purchase threshold.

The Customer may decide to change their subscription frequency or terminate it free of charge at any time.

Order

Order confirmation
To place an order, the Customer, after having filled his virtual basket by indicating the selected products and the desired quantities, then clicks on the button “Proceed to payment” and provides the information relating to delivery and the payment method.

Before clicking the “Check Order” button or “Pay” , the consumer has the possibility to check the details of his order and its total price and to return to the previous pages to correct any errors or possibly modify his order.

Confirmation of the order entails acceptance of the General Terms and Conditions and forms the contract.

An email acknowledging receipt of the order and payment is sent by the seller as soon as possible.

Order modification
Any modification of the order by the Customer after confirmation of the order is subject to acceptance by the Seller.

Order validation
The Seller reserves the right to refuse an order in the event of a payment problem or dispute with the Customer.

CONTRACT

The sales contract is formed at the time the Customer sends confirmation of their order.

Delivery

1- Delivery method

Delivery is made in mainland France (choice: at home or at a relay point), in the European Union or internationally at the Customer's choice.

Delivery of products ordered on the Site will be made to the address that the Customer indicated when ordering as the “delivery address” (which may differ from the billing address).

The parcel number will be indicated by email to the Customer, to allow them to track their delivery.

2- Delivery costs

For any order of Product(s) exceeding thirty-five (35) euros in mainland France, delivery costs are covered by the Seller.

Please note: Outside the European Union and in the French Overseas Territories, customs duties or local taxes may be payable and may be invoiced upon receipt of the package in addition to the price already paid to us. These duties and taxes, the exact amount of which we are unable to determine in advance and of which we are therefore unable to inform you prior to your order, remain your responsibility. You are solely responsible for the proper completion of any declarations and/or formalities relating thereto.

3- Delivery time

If several items ordered at the same time have a different delivery date, the delivery deadline will be the one that is the furthest away.

Delivery times are indicated on the Site when ordering. They vary depending on the delivery method chosen.

The Seller cannot be held responsible for delays in delivery attributable to the carrier.

NB: Additional delivery time of +1 day for engraved water bottles.

Returns and Refunds

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, the Returned products must be in their original condition (unopened, unused). They must also be in the original packaging.

To make a return, you must provide us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Engraved gourds
Engraved water bottles cannot be returned due to the custom engraving making it impossible for the Seller to re-sell. However, if the engraved water bottle received has a manufacturing defect, please contact us at contact@hydratis.co.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@hydratis.co.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@hydratis.co and send your item to:
THE LOGISTICS HIVE - HYDRATIS
Municipal road 4
21320 Créancey
France

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return a product, you should mail it to:
THE LOGISTICS HIVE - HYDRATIS
Municipal road 4
21320 Créancey
France

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Legal guarantee of conformity and hidden defects

The statutory warranty provisions apply.

The warranty is excluded in the event of defects caused by the Customer, in particular in the event of incorrect handling.

In accordance with the legal provisions in force relating to the conformity of the good to the contract, in terms of hidden defects: In the event of non-conformity of a product sold, it may be returned to the Seller who will take it back, exchange it or refund it within a maximum period of two years from the delivery of the good. The Seller will also reimburse all return costs upon simple presentation of supporting documents.

All claims, requests for returns or refunds must be made by post to the following address:

THE LOGISTICS HIVE - HYDRATIS
Municipal road 4
21320 Créancey
France

The Customer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

Reimbursements for Products deemed non-compliant or defective will be made as soon as possible and no later than fourteen (14) days following the Seller's discovery of the lack of conformity or hidden defect. The reimbursement will be made by crediting the Customer's bank account or Paypal account.

The Seller shall not be held liable in the event of non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to check, or in the event of misuse, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect.
The replacement of the Products does not extend the duration of the warranty.

Products modified, repaired, integrated or added by the Customer are excluded from the warranty. The warranty will not apply to apparent defects. The warranty will not cover products damaged during transport or due to improper use.

The Seller reserves the right to exercise the warranty at its discretion by improvement, replacement, price reduction or conversion.

For more information regarding the legal guarantee of conformity, click here .

Responsibility

1. Liability of the Seller

The Seller strives to provide accurate and up-to-date information on its website www.hydratis.co. However, the Seller cannot be held responsible for:

• Interruptions or malfunctions of the site, particularly in the event of maintenance, technical breakdown or force majeure;
• Any indirect damage, such as loss of turnover, data, viruses, or other unintentional problems which could affect computer equipment or any other material when accessing the Site
• From using the Site or browsing the Site, from downloading any content, data, text, images or files from the Site.

The Seller remains responsible, however:

• In the event of a lack of conformity of the product (legal guarantee of conformity),
• In the event of a hidden defect affecting the product (guarantee of hidden defects).

2. Customer Liability

The Customer is solely responsible for:

• Verification of the accuracy of the information provided when ordering (delivery details, choice of products, etc.);
• Use of the products in accordance with their intended purpose and the instructions for use provided;
• Protection of your identifiers and passwords to access your user account.

In the event of negligence or misuse of the products, the Seller cannot be held liable.

3. Limitation of liability

The Seller shall not be held liable in the event of:

• Damage resulting from improper or abusive use of the products by the Customer;
• Damage due to technical incompatibility between the products and other equipment or systems used by the Customer;
• Delays or impossibility of delivery linked to external causes, in particular strikes, bad weather, or logistical problems with the carrier.

4. Force majeure

The Seller shall not be held liable in the event of non-performance or delay in the performance of its obligations due to an event of force majeure, as defined by Article 1218 of the Civil Code.
The following are considered to be cases of force majeure: natural disasters, epidemics, social conflicts, or any other circumstance beyond the control of the parties.

5. External links

The site may contain links to third-party sites. The Seller cannot be held responsible for the content, services or products offered on these external sites.

Data protection

The Company declares that it complies with and undertakes to comply with the regulations relating to personal data in force in France, and in particular the European regulation on data protection of April 27, 2016 (GDPR) and the Data Protection Act of January 6, 1978, as amended. The site is declared to the CNIL.

Under the Data Protection Act of 6 January 1978, the User has the right to access, rectify, delete and oppose their personal data. The User exercises this right:

• by email to the email address contact@hydratis.co
  
• by post to 10 Rue de Penthièvre;
• via a contact form;
• via his personal space;

For more information on the subject, you can consult the page " Privacy Policy » .

Cookies

The User is informed that during his visits to the site, a cookie may be automatically installed on his browser software. By browsing the site, he accepts them.

A cookie is an element that does not allow the User to be identified but is used to record information relating to the User's navigation on the website. The User may deactivate this cookie via the settings in their browser software.

For more information on the subject, you can consult the page " Privacy Policy » .

Intellectual property

Unless otherwise stated, all elements accessible on the site (texts, images, graphics, logo, icons, audio files, etc.) remain the exclusive property of the Seller Hydratis, with regard to intellectual property rights or usage rights.

The use of the elements present on the site is limited to personal and non-commercial use. Any reproduction, representation, modification, distribution or total or partial exploitation of these elements, without prior written authorization from Hydratis, is strictly prohibited and constitutes an infringement punishable by articles L.335-2 and following of the Intellectual Property Code.

Failure to comply with these provisions constitutes an offence that may result in civil and criminal liability for the perpetrator. The Seller (Hydratis) reserves the right to take all necessary measures, including legal action, to protect its rights.

Right of withdrawal

In accordance with article L221-18 of the Consumer Code, the Customer has 14 calendar days to exercise his right of withdrawal.

The withdrawal period is fourteen days from the date on which the Customer or a third party other than the carrier designated by the Customer took possession of the goods, or for subscription contracts: from the date on which the Customer or a third party designated by the Customer, who is not the carrier, took possession of the first goods.

To exercise this right, the Customer must notify the Seller by e-mail at contact@hydratis.co.

The products are returned to the Seller at the following address:

THE LOGISTICS HIVE - HYDRATIS
Municipal road 4
21320 Créancey
France

Products must not have been used or damaged and must be returned intact in their original packaging.

The Customer may be held liable in the event of damage to the product by the Customer.

Applicable law and disputes

These General Terms and Conditions are governed by French law.
In the event of a dispute, and in the absence of an amicable agreement, the competent courts will be those designated in accordance with the rules of the Code of Civil Procedure.

Contact

For any questions or complaints, the Customer can contact the Seller by e-mail at contact@hydratis.co.